Frequently Asked Questions
How does same-day delivery work?
Same-day local delivery is available within Chicago during select hours, typically weekdays from 11am to 3pm. The local delivery option is available on the shopping cart page. Once you have added all items to your cart, select the local delivery option from the shopping cart page to schedule a delivery. In addition to same-day, you can also schedule a delivery for the next available date. If you have any questions, feel free to contact us.
What are delivery hours?
Delivery hours may vary, but are typically weekdays from 11am to 3pm. The same-day local delivery option is available in the shopping cart. To check availability, click on local delivery, enter your zip code, then click on the calendar to view upcoming available dates and times. If you have questions, please contact us.
Where are you located? Can I pick up my order?
We are an online only store and do not offer order pick up at this time.
Do you accept returns?
For health & safety reasons, we do not accept returns. However, if your order was damaged during shipping or you are unhappy with your purchase for any reason, please contact us and we will do our best to resolve the issue.
Do you ship free samples?
We do not ship free samples alone; however, when you place an order, you will typically receive free samples with your order.
Why was my order cancelled?
Please note that we do not ship tattooing supplies to residential addresses. If you order tattooing supplies and we cannot verify that you work at a licensed tattoo studio, your order will be automatically cancelled. If you feel there has been an error, feel free to contact us.