Frequently Asked Questions
How does same-day delivery work?
Same-day rush delivery is available within Chicago during select hours, typically noon-8pm. The same-day rush delivery option will be available at check out during delivery hours. You must select the same-day delivery option at check out to receive same-day delivery. If you have any questions, feel free to contact us.
What are delivery hours?
Delivery hours vary, but are typically between noon-8pm on select days. The same-day delivery option will be available at check out when delivery is available. To check availability, please contact us.
Where are you located? Can I pick up my order?
We are currently online only and do not offer order pick up at this time.
Do you accept returns?
For health & safety reasons, we do not accept returns. However, if your order was damaged during shipping or you are unhappy with your purchase for any reason, please contact us and we will do our best to resolve the issue.
How do I apply for a wholesale account?
Please contact us to request a wholesale account.
Will you be carrying more needle styles & sizes?
Yes - we are constantly expanding our inventory. Please feel free to contact us to request your preferred size.