FAQ


COVID 19 Update:  Same-Day delivery will be temporarily unavailable during the stay at home order.  USPS delivery is still available.  Orders ship typically within 1-2 business days.  Professionals that have order from us before may ship supply orders to a residential address during the stay at home order.  Thank you for your patience and understanding. Stay safe!

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Frequently Asked Questions

Can I place an order during the stay at home order?

Yes - we are able to ship orders during the stay at home order.  Orders typically ship within 1-2 business days.  Safety is our top priority.  Employees are equipped with masks and gloves.  They practice social distancing, wash hands often and disinfect surfaces regularly. If you have any questions or concerns, feel free to contact us.

How does same-day delivery work?

*Same-day delivery is temporarily unavailable*

Same-day local delivery is available within Chicago during select hours, typically weekdays from 11am to 3pm.  The local delivery option is available on the shopping cart page.  Once you have added all items to your cart, select the local delivery option from the shopping cart page to schedule a delivery.  In addition to same-day, you can also schedule a delivery for the next available date.  If you have any questions, feel free to contact us.

What are delivery hours?

Delivery hours may vary, but are typically weekdays from 11am to 3pm.  The same-day local delivery option is available in the shopping cart.  To check availability, click on local delivery, enter your zip code, then click on the calendar to view upcoming available dates and times.  If you have questions, please contact us.

Where are you located? Can I pick up my order?

We are an online only store.  We do not have a retail location and we do not offer order pick up. 

Why was my order cancelled?

Please note that we only ship tattoo supplies to licensed tattoo studios.  If we cannot verify that you work at a licensed tattoo studio, your order will be cancelled.  To avoid having your order cancelled, use your studio address as your shipping address.  If you feel that there has been a mistake, feel free to contact us.

Do you ship free samples?

We do not ship free samples alone; however, when you place an order, you will typically receive free samples with your order.

Do you accept returns?

For health & safety reasons, we do not accept returns.  However, if your order was damaged during shipping or you are unhappy with your purchase for any reason, please contact us and we will do our best to resolve the issue.