Frequently Asked Questions
How does same-day delivery work?
Same-day local delivery is available within Chicago during select hours, typically weekdays from 11am to 3pm. The local delivery option is located on the shipping page during check out. You must select PostMates to receive same day delivery. If you have any questions, feel free to contact us.
What are delivery hours?
Delivery hours may vary, but are typically weekdays from 11am to 3pm. The same-day local delivery option is available during check out on the shipping page. If you have questions, please contact us.
Where are you located? Can I pick up my order?
We are an online only store. We do not have a retail location and we do not offer order pick up.
Why was my order cancelled?
Please note that we only ship tattoo supplies to licensed tattoo studios. If we cannot verify that you work at a licensed tattoo studio, your order will be cancelled. To avoid having your order cancelled, use your studio address as your shipping address. If you feel that there has been a mistake, feel free to contact us.
Do you ship free samples?
We do not ship free samples alone; however, when you place an order, you will typically receive free samples with your order.
Do you accept returns?
For health & safety reasons, we do not accept returns. However, if your order was damaged during shipping or you are unhappy with your purchase for any reason, please contact us and we will do our best to resolve the issue.